Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. You cease to have the right to cancel an order for digital eBook/video content once you have downloaded the video material. Because of this, Fritz 8 is suitable for hardcore chess fans and those that simply enjoy a good game. Please call us or email us if you have any queries in this regard. It is your responsibility to make sure that your operating equipment is compatible with the relevant software or video DVD before purchasing and that software purchased is functionally adequate for your needs. This is to help prevent software/video piracy. This policy does not apply to sealed items, specifically software, playing cards, and DVDsĮ xceptions: Software, DVD Videos & eBook/Video Downloadsīy law sealed software products and video DVDs may not be returned once they have been opened by the customer. Refunds will be made within 14 days of us receiving the returned goods safely. The cost of both the outgoing and return postage must be met by the customer. Fritz has fascinated the chess world for 30 () years: victories over world champions Garry Kasparov and Vladimir Kramnik, innovative training methods for amateurs and professionals, 20 years of Internet chess on the Fritz server, 10 integrated WebApps for mobile training: Fritz offers you everything you will need as a dedicated chess enthusiast. We reserve the right to levy a 15% re-stocking fee (minimum £7.50) for returns which do not reach us in perfect condition. Any such returned goods must be in perfect condition (including any packaging, instruction manuals etc.) and unused. You have 14 days following receipt of your order during which you may return goods. Please contact us in advance for advice on best procedure, as in certain circumstances we are able to send our courier to collect items. We will refund the cost of return postage using standard first or second class post. Goods received damaged or faulty may be returned for replacement or refund. The Customer must inspect the goods immediately upon delivery and in all cases must inform Chess & Bridge in writing (including email) within 3 days of delivery of any damage, shortages or non-delivery of the goods.
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